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Fortunately I don't have any personal experience but from reading these forums and other online sources this seems to be the one area where Amazon really falls down. Given their generous return policies it is not only understandable but a simple matter of common sense that they keep an eye on accounts with high rates of returns. The contents of the emails sent also seem to be appropriate and sensible. What is not is the apparent continued use of form letter type responses, the refusal to provide further information and the refusal to allow customers to discuss the emails with an "account specialist". Amazon may not be a monopoly as yet, but it's dominance and market share not to mention its "walled-garden" approach make the loss or suspension of an Amazon account very serious business indeed in many cases. For those familiar with the law, I would say that some measure of "natural justice" is appropriate in these situations.
As is apparent from my posts on these forums, I am very clearly an Amazon supporter. But this is one area where Amazon really does need to get its act together.
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