US and Canada brick-and-mortar return rates are both under 9 percent:
https://www.theretailequation.com/Re...anada_2013.pdf
But look at this:
http://www.powerretail.com.au/purepl...online-retail/
Quote:
As more products are being sold online without consumers having the ability to try items on, test them for functionality or physically appraise them in other ways, the number of returns for these products is also increasing.
This is of particular concern for British retailers, as analysts estimate that the rate of return can be anywhere between 25 percent and 50 percent of all products sold online. . . .
It seems likely that online channels will always suffer a higher rate of return that traditional stores, and so online retailers will have to consider factoring this into their pricing structure
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