Quote:
Originally Posted by JoHunt
Curious situation. Obviously Amazon wants our business and would not turn it away for no good reason.
From the email:
I wonder what volume of refunds is considered "normal"?
I know in my own situation, I have only ever returned an ereader cover (because of faulty construction) and 2 ebooks (due to poor formatting) in about 10 years of buying on Amazon.
Last year I recall reading about someone who purchased every color cover for the Paperwhite, saying she would keep the one she liked best and return the rest (I believe there were around 10 different ones available). I wonder if she received such an email?
I'd be interested in hearing the refund/return experiences of others.
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I have had to return some stuff from time to time, very seldom wanted a refund though, almost always went for an exchange. I was not the one with the covers
btw.
My experience with CS was good, and when it was not, my email to Jeff Bezos worked wonders.