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These are the two replies we have received so far, as you can see it's like banging your head against a brick wall trying to get any information on what triggers the original email.
First reply
Hello,
Thanks for taking time to share your thoughts. Your comments and suggestions will help us improve our store and offer better service to our customers.
We contacted you so we could better understand the activity on your account and how to improve your shopping experience.
We understand that there may be problems with a very small percentage of the items we ship out to customers.
To learn more about our policies, visit our “Conditions of Use” page. You can find a link to this page at the bottom of any page on Amazon.co.uk.
We would like to inform you that it has been noted and will be taken into consideration in the future. We appreciate your efforts to ensure that your buying activities are in compliance with our policies.
Best Regards,
Account Specialist.
Amazon.co.uk
2nd Reply
Hello,
Thank you for writing back to us and letting us know about the situation.
We're concerned about the activity on your account and want to do all that we can to avoid the inconvenience you experience having to make frequent and possibly avoidable returns of the items you purchase from Amazon.co.uk
Rest assured that no action has been taken on your account thus far; you're still able to place orders and, if necessary, return items to us. This email was sent because we want to better understand the activity on your account and learn how to improve your shopping experience.
We appreciate your efforts to ensure that your buying activities are in compliance with our policies. We would like to inform you that it has been noted and will be taken into consideration in the future.
If you have any concerns on any particular order then please contact our customer service and they'll be able to help you further.
We appreciate your understanding, and hope to see you again soon.
Best Regards,
Account Specialist.
Amazon.co.uk
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