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Old 09-27-2015, 03:25 PM   #34
Josieb1
Grand Sorcerer
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Posts: 5,094
Karma: 18051062
Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW
Quote:
Originally Posted by Katsunami View Post
How can this be?

I've seen people in this forum return reader after reader, even trying 5 or even more readers to get that perfect screen. If someone can do *that* without reprisal, then this e-mail must either be a mistake, or you really are returning huge amounts of stuff, some way or another.

Can't you send an e-mail to customer support and request this issue to be escalated to the next level?
Hubby is contemplating ringing customer services but tbh they've had me in tears so many times I'd rather he did it when I was at work.
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