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How can this be?
I've seen people in this forum return reader after reader, even trying 5 or even more readers to get that perfect screen. If someone can do *that* without reprisal, then this e-mail must either be a mistake, or you really are returning huge amounts of stuff, some way or another.
Can't you send an e-mail to customer support and request this issue to be escalated to the next level?
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