Quote:
Originally Posted by Josieb1
Its about 50/50 on refunds and replacements. We did have a HDX 8.9 replaced under warrenty in May, that was a high priced item. We can't speak to anyone about it. I've sent two emails and had standard replies.
I view the letter as a threat, it says basicly stop returning (for any reason) or we will do something to your account. I don't know what 'it' would be but obviously I don't want it closed as we have three Fires, two Kindle ereaders and two Fire sticks, plus Prime membership. Its very scary as they have all the power and the customer has none. If it was any other retailer it wouldn't matter but Amazon is so big now and by selling devices that tap straight into Amazon they have all the cards.
I couldn't even use Collections on the ereaders unless the kindle are registered to an Amazon account.  |
Have you emailed Jeff Bezos yet? Someone up thread did and actually got results.
Please try that before saying there is nothing you can do.
Also please tell us exactly how many returns you had.
Was it 2, 3, 10, 50?
Or how many orders and how many returns?