Quote:
Originally Posted by stupidhaiku
The email says the refund percentage was too high. Were there a lot of returns that weren't replacements? Not judging, just asking.
We've always had great experiences with Amazon support. Try calling Amazon support and asking to talk to a manager. Not a supervisor, a manager. Frequently they'll transfer you to a supervisor. Ask if the person you're speaking to is a manager and insist they transfer you to one unless they can say "yes, I'm a manager." (This is typical call center practice.) Get the manager's name and ask for the call reference #.
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Its about 50/50 on refunds and replacements. We did have a HDX 8.9 replaced under warrenty in May, that was a high priced item. We can't speak to anyone about it. I've sent two emails and had standard replies.
I view the letter as a threat, it says basicly stop returning (for any reason) or we will do something to your account. I don't know what 'it' would be but obviously I don't want it closed as we have three Fires, two Kindle ereaders and two Fire sticks, plus Prime membership. Its very scary as they have all the power and the customer has none. If it was any other retailer it wouldn't matter but Amazon is so big now and by selling devices that tap straight into Amazon they have all the cards.
I couldn't even use Collections on the ereaders unless the kindle are registered to an Amazon account.
