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aceflor · 09-26-2015, 06:27 PM

Josie, I never received those emails but I had a series of mishaps with amazon.fr last summer. I wrote directly to Jeff Bezos (jeff@amazon.com) and received a phone call from the French CS Director (in France btw, so there are amazon CS in Europe) the very next day, which was a Saturday.
He really took the time to discuss everything through with me, the talk was extremely positive and not only did amazon keep their promise to clear everything to my full satisfaction, but they also send me a voucher on top (and a funny message regarding one of the products I ordered).

So I would suggest emailing Jeff. He will pass it on very quickly to the UK CS manager and they will contact you per phone so you can clear the situation or at least understand what it is all about.

If you have indeed cost them more than you have made business with them, then it seems normal to me that they would ask you to be more careful in the future. As customers we might not like it, but as stakeholders we would never put money in a company that loses money, would we ? It is not an amazon related problem, it's business and economics 101.

09-26-2015, 06:27 PM	#20
aceflor Wizard Posts: 3,472 Karma: 48036360 Join Date: Aug 2009 Location: where the sun lives, or so they say Device: Pocketbook Era, Pocketbook Inkpad 4, Kobo Libra 2, Kindle Scribe	Josie, I never received those emails but I had a series of mishaps with amazon.fr last summer. I wrote directly to Jeff Bezos (jeff@amazon.com) and received a phone call from the French CS Director (in France btw, so there are amazon CS in Europe) the very next day, which was a Saturday. He really took the time to discuss everything through with me, the talk was extremely positive and not only did amazon keep their promise to clear everything to my full satisfaction, but they also send me a voucher on top (and a funny message regarding one of the products I ordered). So I would suggest emailing Jeff. He will pass it on very quickly to the UK CS manager and they will contact you per phone so you can clear the situation or at least understand what it is all about. If you have indeed cost them more than you have made business with them, then it seems normal to me that they would ask you to be more careful in the future. As customers we might not like it, but as stakeholders we would never put money in a company that loses money, would we ? It is not an amazon related problem, it's business and economics 101. Last edited by aceflor; 09-26-2015 at 06:37 PM.