MobileRead Forums - View Single Post - Problem loading elibrary book to Aura H2O

Dave R · 09-26-2015, 10:31 AM

I have just tried to download an e-library book, from the Free Library of Philadelphia, via Adobe Digital Editions.
ADE shows that the reader is authorised to my Adobe ID and the reader itself confirms this under "settings".
The book can be opened in my PC using ADE, both on the bookshelf and in the reader folder.

However, on the H20 reader, the thumbnail in the library shows blank and the book will not open. I get the message "Oops this document cannot be opened. This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorised for use by your Adobe ID. Please sign in with the authorised Adobe ID and try again".

All other library books I previously loaded open OK.

I had a similar problem a few days ago and had to do a factory reset to get around it. Can anyone help please - I don't want to do a reset every time I download a book

Edit to add : I have tried removing the book from the reader and reloading using ADE but get the same issues
(I am using firmware 3.18 ; ADE 4.0 and Windows 7 Pro 64 bit)

Thanks
Dave

09-26-2015, 10:31 AM	#1
Dave R Member Posts: 16 Karma: 10 Join Date: Sep 2015 Device: Kobo H20	Problem loading elibrary book to Aura H2O I have just tried to download an e-library book, from the Free Library of Philadelphia, via Adobe Digital Editions. ADE shows that the reader is authorised to my Adobe ID and the reader itself confirms this under "settings". The book can be opened in my PC using ADE, both on the bookshelf and in the reader folder. However, on the H20 reader, the thumbnail in the library shows blank and the book will not open. I get the message "Oops this document cannot be opened. This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorised for use by your Adobe ID. Please sign in with the authorised Adobe ID and try again". All other library books I previously loaded open OK. I had a similar problem a few days ago and had to do a factory reset to get around it. Can anyone help please - I don't want to do a reset every time I download a book Edit to add : I have tried removing the book from the reader and reloading using ADE but get the same issues (I am using firmware 3.18 ; ADE 4.0 and Windows 7 Pro 64 bit) Thanks Dave Last edited by Dave R; 09-26-2015 at 11:43 AM.