One thing that seems to be quite clear is that if you need to return anything to Amazon it doesn't matter why. Even if they replace a faulty Kindle Fire (which I my case they did in May) its still classed as a refund and still counted against you.
If we knew what they based it on it would be easier to understand. For anyone who is interested here is the full email. It's not even addressed to us by name
Quote:
Hello,
Your Account details have been forwarded to me for a review of your order activity. A careful review of your account reflects that you've ordered with us a number of times, but that your orders are frequently returned or refunded.
Through the normal course of business, the occasional problem is inevitable. We do appreciate that items may occasionally be delayed, damaged in transit, or unsuitable for their intended purposes and in these instances, returns may be required. If there is a problem delivering post to a specific address, you may wish to specify an alternative.
However, we have noticed that the volume of refunds on your account is unusually high. When this type of activity comes to our attention, it is evaluated on a case-by-case basis. We value your custom and want to work with you to resolve any issues you might be experiencing with our service, so that we can ensure future orders arrive without incident.
In most cases like this, we can identify the problems and improve the situation for the customer. We remind you that according to our terms and conditions of use, inappropriate use of your account could lead to its closure.
Failure to comply with our policies may result in the removal of your Amazon.co.uk buying privileges/both your Amazon.co.uk buying and selling privileges
If you received this message in error or would like to clarify the order activity, please contact us directly at cis@amazon.co.uk.
Thank you for your attention to this email.
Regards,
Account Specialist
Amazon.co.uk
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