Quote:
Originally Posted by SteveEisenberg
But I think that Amazon is allowed to send me emails. They are even allowed to say that they don't want my wife and I as customers. So long as it is based on their actual business experience (rather than, say, my race, or religion, or political views), I can't see what would be wrong about that.
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One problem with that is if they won't discuss it with you, you'll never know what it was based on.
It could be a mistake, or a computer glitch, a case of identity theft or account mix-up -- almost anything in a company of that size.
It could be that something you buy regularly has had some quality issues lately, causing a high return rate not correctly accounted for in their computer systems.
It could be that they've determined that people in your part of town or your income level or ethnicity or buying habits or return rate or some unknowable combination of them are not as profitable to them as they'd like. If whatever algorithm they use is complex enough it might not be obvious what was the deciding factor.
I don't return many things, ebooks or physical items, even if they're not quite what was advertised, partly out of laziness but also partly because I wonder if they'll think I'm doing too many returns.
I think it would be awful to get a letter and not know why. I know if I got a letter like Josie did I'd be a nervous wreck, wondering what had happened and having Amazon refuse to discuss it.