[Josieb1]

Yes it is a valid email. It's impossible to talk to Amazon about it. I got a standard reply to my first email, which told me nothing. I've emailed again but I don't expect an answer.

It can't be value of returns it must only be the number as I've spent far more this year than I've returned. Luckily I use Alf so our ebook collection is safe if the account was ever closed. It is a worry as the tone of the letter is quite threatening IMO. I've googled around and found lots of posts about it but no one knows what's Amazon criteria is and all agree once your targeted there's no much you can do other than not return anything which means only buying things you are sure won't need to go back.

Also faulty returns (for example I had a Kipling handbag earlier this year with a sown up zip that went back) count against you, just like any other return.

Edited to say I've had two letters, a year apart. The first one could have been for the PW and the Fire within a short period, but both the Fires I had this year I've kept, so this years cannot be high ticket items.