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The screen is white. The indicator light is blinking blue-ish color.
When I insert a paper clip and press until I feel the slight give that tells me I did actually insert the paper clip, I hold for a 5 count, nothing happens, I release the paperclip and about 7 seconds later the screen blinks to full black twice, rapidly (no lines or images) and then returns to white screen with blinking indicator.
I called customer serivce and they tried a few things with the paperclip and now I have been told to let in charge in the wall for 2 hours and then try the factory reset again. If it doesn't work, they will start exploring my warranty options.
I will give your finger tapping method a try as well.
THank you!
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