Dear Lazyt,
Do you mind to summerise what you exactly dit to solve this problem.
I went trought the discussion, but really, too confusing.
I promisse to get your findings on the:
https://wiki.mobileread.com/wiki/Ener...roubleshooting
Thanks
PS: I do agree, the energy sistem support is poor. They can answer simple questions, but do not seem to use their own device.