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I just got back from training and found a mail from iRex. Unfortunately the boss at iRex refuses to give permission to openly declare what went wrong. I did however get a slightly obscured version that i'm allowed to pass on.
"Unfortunately, my boss has a traditional view on communication and he would disagree with releasing this statement in detail.
What could be released is:
This is the first shipment of iliads from Asia to Europe (anything can go wrong in the first shipment)
There was a misunderstanding with the carrier that shipped the goods to Germany instead of via the Netherlands to Germany
Due to all this the goods stayed in customs without being cleared."
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