Quote:
Originally Posted by Sonist
Not exactly the same. I have never had a problem with a Sony, Irex or a Kindle, but if someone reported a problem or dissatisfaction with one of these brands, I don't jump in with a "mine works fine, so it must be your fault" comment.
|
The only way I can read that is that you are allowed to say that because of your experience the product is crap, but I am not allowed to reply that my experience is very different and find the product brilliant.
As far as I can see, the reason for you are got flack about this is that you experience is so far away from everyone else's (three failed devices) that we wonder what was going on. I'd love to know what happened. Maybe there was a bad batch, or someone dropped box of them and all three of yours came from that. Add that you seem to be pushing this fairly hard in threads like this, and you will get the responses you are.
Quote:
Originally Posted by Sonist
The issue is not broken screens that were dropped, or hit with a hammer. The issue is substrata cracks which appear without apparent impact. In addition, comparing Kobo and Kindle posts on the same forum seems to me to provide a more appropriate sample for the purpose.
|
The problem with that is that Amazon handles problems differently to Kobo. They seem to be more likely to replace a broken device even if it isn't a real warranty problem, or give a discount on an upgrade. Kobo is being stricter (or more stingy) with this. Add that Amazon has a natural place to post complaints that have not been handled how the owner wants (the reviews) and you won't see as many reports elsewhere. For Kobo, unfortunately a common post here is "How do I contact Kobo?" Their support is not as good as Amazons, so people turn to other avenues such as here.
Of course, all that is a theory and I have no way to prove it. But it would probably be hard to prove I am wrong.