Quote:
Originally Posted by Sonist
Some people get too hung up on boiler plate language and miss the common sense argument.
If an item is defective, most reputable manufacturers will take care of, without relying on small print to weasel out of it. Both parties need to be reasonable, of course, but if a company wants to stay in business over the long term and is in a competitive market, goodwill is of considerable importance.
In my experience, Amazon generally understands this, while Kobo does not.
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The key word there is "both". As the party of the first part started by lying to Kobo's customer service, I'd say that started the whole discussion off on the wrong foot. Honesty may not always be the best policy but it's a lot less likely to come back and bite you on the ass.