Quote:
Originally Posted by tvuongpham
The item was New Open box.. but
of note said item was received by me unopened factory sealed, externally and internally.
|
I have no reason to doubt that what you received was factory sealed and brand new. However, that is completely irrelevant to the current situation. You bought the item as OPEN BOX. You got lucky and got a brand new one. When it was sold to you as open box, why do you think Kobo has a responsibility to you? The warranty terms clearly state ORIGINAL OWNER. When it was sold as open box that would imply a previous owner (even if there wasn't). When it was sold to you as open box, IMHO it's up to you to prove to Kobo that it was actually a brand new device you received, not up to them to prove it wasn't. I'd have a lot more sympathy for your position if it wasn't sold with a description of being an open box product.
And going back to your original post, NO you do not have the right to privacy of where you purchased the device if you want to claim warranty on it (which is why you claim you 1st told Kobo it was a gift). That's tantamount to saying you have the right to privacy of when exactly you did buy it -- it's a very reasonable expectation that the company wants to confirm exactly when and where you bought the product if you expect them to replace it. They don't require you to prove where you purchased it to use it, which would be an intrusion. For warranty coverage it's not unreasonable so deal with it.