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tvuongpham its interesting to note you mentioned you purchased the item on ebay as a reconditioned item. I have had some success buying stuff off ebay but at the same time most of the stuff are knock off. While its very unlikely you got a knock off its more likely you did buy a bad unit that was bad to begin with that some retailer exchanged for a customer and then later sold all their junk products (items that can not be returned to the original manufacture) and is sold as reconditioned / refurbished etc. What happens is the original problem that led the item to be returned in the first place is now another persons issue, and you can repeat that over and over for some items in fact. If the item was a defective unit that ended up being resold via a dishonest Ebay seller well the issue is quite simple you report the ebay seller get your money back and lesson learned from buying a reconditioned product. We have all been there no worries..no shame. And you report the Ebay seller and hopefully they wont crop up immediately again under a 3 or 4 different names... which they will most likely do if they are not already there!
That said, the hurdles you may or may not have had when you called kobo for support are another thing in its entirety. The kobo support team are following a script, telephone support for any product is very difficult at best and most people may not be able to follow simple instructions offered over the phone some people cant even follow instructions when in a one on one situation where they are actually helped in person! Yes they may have escalated the issue moved it to the next level. Now if it was truly a reconditioned product that kobo already deemed as a Dead on Arrival unit they would have records of that and would most likely at that point refuse to replace a unit they had already replaced (verified by serial number). You unfortunately would not know this. They would only know what the computer provided them.
And that brings us to where you are today, totally upset over something that could have been avoided had the human inclination to obtain the best deal for the cheapest price had not kicked in! Unfortunately that leaves you frustrated( we have all been there, will most likely be there again). Bottom line had you bought retail instead of from a dishonest ebay seller you would not have started this thread and would probably be a little more happy.
Kindle/Kobo whatever reader you use they all have the same issues at sometime or another. This could have been a kindle that you bought reconditioned just as easily and this thread would be over in the kindle forum not the kobo forum.
regards
Jack
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