Quote:
Originally Posted by Sonist
Great endorsement of Kobo.... 
Still, those of us who have had bad experience with Kobo's products and customer service can try to change this, one post at a time, right?  |
Obviously, as a member of the Kindle camp, the bylaws prohibit me from endorsing Kobo.
But I don' think it is far-fetched to say most people never end up *trying to* use a warranty.
Customer Service, warranties, etc. are there for when things go wrong -- and it should be hoped that "things going wrong" aren't the norm.
Amazon benefits from this as much as Kobo does.