Hey, if people don't like Kobo's behavior in situations where they don't have to do anything... feel free to come to the dark side and go Kindle.
Or just stop complaining about Kobo, um, not doing anything wrong.
...
I sincerely doubt there are enough instances where Kobo not being "forward looking" has cost them a customer (who didn't seem to be all that committed to begin with) for that to seriously impact their bottom line.