[eschwartz]

Originally Posted by tvuongpham

New Open box is not the same as "second hand"

But in this case it was secondhand.
Unless you wish to change your mind and tell us you bought it "New Open box" directly from Kobo Inc. or an authorized Kobo Inc. reseller.

Kobo does not offer lifetime warranty. Not implied nor otherwise stated. 1 year is manufacture warranty.

Then what does it matter how manufacturers who do offer a lifetime warranty respond?

Comparison of PID system is for comparison. It is to highlight and contrast product management. I have blacklisted a lost kindle keyboard to protect myself from unauthorized purchases, but never found the lost kindle. It isn't a perfect system. BUT i do know the blacklisted kindle cannot be registered, just used as a sideloaded device. I have seen situations where potential kindle users have swindled as New Open devices but in fact purchased black listed devices with no recourse to resolve the situation.

You do not need to blacklist a Kindle to protect yourself from unauthorized purchases.

You can deregister the device from http://amazon.com/manageyourkindle
Reporting it as stolen only ensures the thief gets substantially less benefit from the theft.

You are comparing apples to oranges.