Quote:
Originally Posted by HarryT
No, you're not wrong. Your contract is with the seller, not the manufacturer.
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Actually, it depends on state law, or in some cases, federal law. Generally, even if there is no express warranty, there is implied warranty of merchantability. Otherwise, consumers will have no recourse if the merchant went out of business, or fails to stand behind the product.
In practice, most retailers will direct consumers to the manufacturer after a certain period of time has lapsed from the date of purchase, particularly if the consumer has not purchased an extended warranty from the retailer.
Most reputable manufacturers will honor the warranty under reasonable circumstances, even in cases where the product was sold by an unauthorized seller (common, for example, in higher-end audio products). They can check the date of manufacture based on the serial number, so most often there is no real need for a receipt). I've had positive experience under similar circumstances with Sunfire and Gallo Acoustics.
I can't speak to the OP's particular case since I don't know the details, but I do have my own negative experience with Kobo.