Quote:
Originally Posted by darryl
Let's say that I buy a Kobo e-reader. I use it for 12 months, then decide I would rather a Kindle. But Kindle's are quite expensive. So I reset it to factory defaults, update the firmware, wrap it up to look like its new, put in on ebay and advertise it for sale as new but open box. You buy it. I send you a receipt. What should Kobo do when it fails and you claim warranty?
Vary the scenario slightly. My employer is getting out of selling Kobo's and sells me his last 10 at 50% retail. I keep them in the garage for 12 months, then put them on ebay describing them as new, still in original packaging, never opened. You buy it. I give you a receipt for your payment. What should Kobo do if you now claim warranty?
I am not a Kobo dealer, so how can Kobo distinguish between the two situations?
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As I have mention previously that would be a Kobo ecosystem control issue. Inventory control of serial numbers and or MAC addresses to the device wifi antenna. Kindle/Amazon does this.
Kobo does NOT. They put the onus of providing a receipt from Kobo to you. When clearly the retail purchase was not from Kobo but from a Ebay reseller.
Consumer contract laws differ from state to state and as well as from country to country.
You bring up valid points in your use case scenarios.. Those are the ramifactions of a blurred distribution chain from manufacture to customer. Brick and Mortar is very "old school" traditional and dated lots of middle men and markups.
In perspective it is almost a disposable end consumer device.. <$100.00 use in today world is very disposable. I can only image product engineering and product management discussing the "lifecycle" of a particular e-reader. 6-9 months then they should be shifting gears into producing a new device with *new* features to entice a new buying cycle.
Kobo's warranty does not exclude eBay sellers nor other sellers as there is not official distributor chain of authorized resellers listed. "Where you can " buy does not imply explicitly "official manufacture/ vendor approved" resellers