Quote:
Originally Posted by booklover6
I recently bought a Kobo Aura HD from a seller on Amazon. It was new in sealed box. It has been working just fine. I don't think I would have the right to contact Kobo about warranty issues, though, since I didn't buy it from Kobo. Am I wrong? ...
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Quote:
Originally Posted by HarryT
No, you're not wrong. Your contract is with the seller, not the manufacturer.
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HarryT's blanket statement surprises me? Is he talking about the UK only (I noticed booklover is from the US and HarryT is from the UK)?
Wouldn't it depend on what the warranty (and the country's consumer laws) say? If there is no clause in the warranty saying internet purchases void the warranty, isn't it possible/likely that an authorized Kobo seller is selling stuff on the internet (either thru Amazon, or EBay, or ...)?
FWIW, I've bought non-amazon electronics from Amazon (HT receivers, monitors, ...), if something happened within the warranty period (and after Amazon's no-questions-asked return period), I wouldn't go to Amazon, I'd go directly to the manufacturer to get the warranty work done.