[eschwartz]

Originally Posted by tvuongpham

LOL
You really put a smile on my face with that one.. I owe you a beer! lol

"original"
My point being it is NOT my responsibility to provide a manifest from the "reseller" and "Kobo distributor". I was asked to do so. I don't defend "brick and mortar" establishments.. that time is long gone. More agile direct methods of merchandising aka retailing exist today.

I don't understand how you can make a connection between the agile nature of internet sales, and third-party sales by people who aren't affiliated with Kobo.

I provided an original receipt from my reseller. You obviously seem to have contention with my defined terms of a reseller.

I think many people have a problem with your definition of "Officially licensed Kobo reseller" --> "reseller".

I was also offended by the Kobo Rep for accusing me of falsifying the original receipt. Snide comments like anyone can fake anything online... again the theme of disrespecting the customer and regarding the customer in contempt.

Now, I must agree that is exceedingly odd. I thought the problem was that you had no receipt (for the purpose of which, an ebay receipt is not a Kobo receipt and thus might as well not exist).

knock-knock the "customer" is providing you a salary indirectly by the support of your products.

You have a funny way of showing it.

Now, if only every company would have that attitude -- the one where the customer can be as abusive as s/he likes, because the retailer *needs* him/her.
I can only imagine the chaos that would ensue.

The responses i have read in this thread are frankly wonderful. They display the lively interpretation that is widely disparate; the basis of which are discriminatory and or because of national consumer law that is indigenous to the poster. I hold no grudge to anyone on this forum except to those who base themselves and result to personal attacks.. such actions are liable more likely due to negligence of local law not of malice in forethought.. as I presume in your favor.
;-)

You mentioned the law before too. And I'm afraid I still don't see your angle.
Is there a law against being critical about an action another has performed?
For that matter, is there a law against being as calculatedly insulting as one can possibly manage to be, for the sheer fun of it? (Granted, there are MobileRead laws against that, but MobileRead is a privately owned benevolent dictatorship.)

"because of national consumer law that is indigenous to the poster" -- I don't know what country you live in, as your profile doesn't specify. But I don't know of any country that would hold Kobo responsible for a sale they didn't make.

I appreciate the openness of this community as it also brings out the self-less nature to assist a fellow e-reader and a "new" Kobo user.

Many new Kobo users find a friendly and selfless community of cheerful users who help them however they can. Of course, said newbies don't start attacking Kobo on groundless charges, and decrying them at length.

I would still love to give Kobo an opportunity for me to be a life long supporter of Kobo. I am just a bit disenfranchised of such opportunity.

Of note..

Kindle offers e-reader registration online and tracks that.
Sony had as well via Adobe DRM management.
Kobo does not.

Kindle and Sony offer password protection.
Kobo does not.

The later is a security concern being able to buy books online with an e-reader device. But I only purchased free books from Kobo, I didn't have the opportunity to purchase anything on the Aura.. it crashed and froze before I could.

Even without a password, the worst a thief can do is buy books and become well-read at your expense. I don't consider that a risky proposition.
And you can always call Customer Service and have the purchases refunded.
Does Kobo email you a receipt for your ebook purchases? I know Amazon does... so you'd know it was stolen, anyway.