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Old 09-17-2015, 02:02 AM   #43
tvuongpham
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Posts: 183
Karma: 2826564
Join Date: Feb 2010
Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350
Quote:
Originally Posted by meeera View Post
Is requesting a receipt really similar to requesting your first born in your mind? Looking sealed doesn't mean this was a brand new device - given that you bought it greymarket, for all you know it may have been already sitting in a box in someone's shed for two years. Your issue is with the person who sold it to you. Did they say it was covered by warranty? What was their response when you contacted them?
hyperbole... but understand your logic.

the seller stands by their sale no problem.
Kobo support makes you jump through hoops.
1. photo to prove no physical damage
2. sitting on shelf is not a really a problem...old inventory is possible.

My issue is with support of the device. Manufacture support. Remember the device forced me to logon to Kobo and d/l the latest firmware BEFORE I could ue it. If the Kobo ecosystem was worried about old inventory it could flag the firmware to not upgrade if the firmware was too old.. avoiding the old inventory problem.

( i have had to upgrade thousands of electronic devices/equipment years behind in firmware not just the Operating system)

Thanks for your input.
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