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You bought an open box item on ebay. You paid less for it because it was described as an open box item. Kobo is a business. It warrants its products only for a certain period. It requires you to provide proof that your product is within that period and eligible for warranty. Your receipt for an open box product from an ebay seller does not establish this. The seller's receipt for its own purchase may do so, but you don't seem to have been able to obtain this.
I'm sorry to hear that your device is faulty. Hopefully you will find some remedy. Kobo may even agree to help you. But Kobo is just not to blame here.
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