Quote:
Originally Posted by frostschutz
I'm trying to understand your arguments but so far I'm failing to. The impression you're leaving is that you knew full well you were not eligible to anything, tried to hide that fact while insulting Kobo customer service, and even if Kobo were to provide a working device to you all they can expect in return is even more of the Scathing/Hate/Insults/Threats you dish out with almost every post.
Is there a link to the Ebay offer? If it was a real store selling returned items I could understand somewhat; they would still count as new (not really sold until the buyer actually keeps it - what else are stores to do with returned items when the next customer doesn't like to see fingerprints?), you'd get a proper proof of purchase no questions asked, and probably not much hassle as long as you don't miscommunicate things.
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No, not insults to Customer Service. They insulted me with Level 1 Scripts (canned responses without listening to the customer)
I have been in the cycle many, many time with many devices.
ebay offer: item # ( 231665999151 )
The reseller is legit. with customer service number, return dates etc.
The Kobo people have made it difficult IMHO. I provided all documentation, but they wanted more than "normal"
"proper proof of purchase" - my digital receipt: paypal ebay etc.
lol
It is a brave new world. ecommerce blurs the lines for traditional reseller/distribution chains.