Thread: New Kobo User becomes burned EX-Kobo user aka KOBO is horrible
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Old 09-16-2015, 08:09 PM   #27
davidfor
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Join Date: Jul 2011
Location: Sydney, Australia
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Quote:
Originally Posted by dickloraine View Post
I don't know, this may be different in each country, but isn't the normal way to contact the retailer, not the manufacturer? The retailer then decides if he replaces the product or sends it in to the manufacturer. By the way, that is what amazon does for products not produced by them. You won't call the manufacturer, but amazon if something is wrong.
That's the case here in Australia. The retailer might ask you to talk to the manufacturer to see exactly what the problem is, but legally, it is the retailer that has to exchange the product, refund the money or do whatever is needed to fix things.
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