Quote:
Originally Posted by AnemicOak
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Thanks. This seems to be the most salient post:
https://www.mobileread.com/forums/sho...9&postcount=32
In short, the OP bought a Kobo Aura from eBay that was explicitly advertised as "open box". The device failed after a few hours of use. He contacted Kobo customer service who did everything they could to help him despite his treating the customer service reps with contempt. Then when they asked him to produce a receipt for his purchase to ensure that the device was within the warranty period, he became downright hostile because fly-by-night sellers on eBay apparently don't issue receipts (I'm shocked).
So, OP, did you ever contact the seller and try and resolve the issue with them? Or did you just immediately cop an attitude with Kobo? Frankly, I can't imagine another company treating you any differently if you tried to get warranty work done on a device purchased from a questionable seller, especially when you don't have a proof of purchase.