Hi Tvuongpham,
Sounds like you are very frustrated with your recent Kobo purchase and experience. I'm very sorry about that, it's not the impression we strive to make. Please contact me at shasan at kobo dot com with your ticket number and I will see if we can make this right.
Thanks so much for trying us out, hope that we can get you up and running ASAP.
Sameer
Quote:
Originally Posted by tvuongpham
New update from KOBO customer DIS-SERVICE
"Please have your retailer provide original receipt to verify purchase date"
LMAO
IDIOTS. I responded:
I will be RETURNING my FIRST and LAST kobo. It is clear your heads are up your proverbial orifice and do NOT want a lifetime customer. (Reference I personally have purchase Sony PRS600, 350, T1 for e-readers, in hardware alone).
This is not a enjoyable interaction with KOBO corporate its affiliates and representatives. I guess the jumbled KOBO exemplifies how jumbled up KOBO’s priorities are.
I welcomed the opportunity to support KOBO open publications (epub,mobi,pdf etc) and micro-usb expansion for my large library of ebooks BUT the archaic technical support requires me to almost promise my first born.
That is unacceptable attitude you do NOT support your customers. You have prejudice against your customers and believe your customers are thieves and liars.
NOWHERE DOES YOUR PUBLISHED WARRANTY mention anything about authorized dealers.
I have already provided my original receipt.
SO SAD. So Pathetic.
KOBO Does NOT stand behind their products. Nor do they support their "customers".
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