MobileRead Forums - View Single Post - New Kobo User becomes burned EX-Kobo user aka KOBO is horrible

tvuongpham · 09-15-2015, 04:53 PM

I tried. I really truly did.

To make things clear. If your hardware vendor of a consumer product is out through such a grilling process ... That is beyond acceptable. As a consumer of a semi-disposable electronic device, which is in fact a potential money maker for kobo bookstore. I am insulted.

I have my consumer rights and a hardware manufacture has their right to limit product liability.

I originally told kobo I received this item as a gift. Yes a gift to myself. I am entitled to privacy of where I choose to purchase something. It is not stolen.

Kobo corporation chooses to put their customers on the defensive and give them hostile customer service. Too many hoops.

If they, Kobo had a better device registration system like Amazon they can blacklist device my MAC address. The device MAC Addreas could be white or blacklisted as previous registered, stolen or what have you. Instead do to INEFFICIENT, ineffective system programs of device mangement. There is no true cloud management of devices en mass.

Outsourcing customer service to the Carribean islands also shows the "bottom line" operations approach to product and end user experience.

Grade F
How could this have been better lol think about the benchmark Amazon has created.

I wanted to support Kobo but it looks like I will be buying another kindle as Sony is out of the ereader business. For its date the ereader application the PRS- 5 series is way better than the Kobo. Although font control is a better but buggy experience for Kobo. The core book reading experience even with k-ePub is still buggy.

09-15-2015, 04:53 PM	#1
tvuongpham Banned Posts: 183 Karma: 2826564 Join Date: Feb 2010 Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350	New Kobo User becomes burned EX-Kobo user aka KOBO is horrible I tried. I really truly did. To make things clear. If your hardware vendor of a consumer product is out through such a grilling process ... That is beyond acceptable. As a consumer of a semi-disposable electronic device, which is in fact a potential money maker for kobo bookstore. I am insulted. I have my consumer rights and a hardware manufacture has their right to limit product liability. I originally told kobo I received this item as a gift. Yes a gift to myself. I am entitled to privacy of where I choose to purchase something. It is not stolen. Kobo corporation chooses to put their customers on the defensive and give them hostile customer service. Too many hoops. If they, Kobo had a better device registration system like Amazon they can blacklist device my MAC address. The device MAC Addreas could be white or blacklisted as previous registered, stolen or what have you. Instead do to INEFFICIENT, ineffective system programs of device mangement. There is no true cloud management of devices en mass. Outsourcing customer service to the Carribean islands also shows the "bottom line" operations approach to product and end user experience. Grade F How could this have been better lol think about the benchmark Amazon has created. I wanted to support Kobo but it looks like I will be buying another kindle as Sony is out of the ereader business. For its date the ereader application the PRS- 5 series is way better than the Kobo. Although font control is a better but buggy experience for Kobo. The core book reading experience even with k-ePub is still buggy.