Thanks for the suggestions.
1. I have pushed KOBO all the way up.. they said they need to escalate to their executive team.. -- whatever that means.
I see no exclusion in the warranty for how I purchased the item.
2. I have also contacted the eBay re-seller. They will accept a return.
Note to me:
- I am out return shipping.
- I can purchase the Kobo Aura etc new from indigo.ca free shipping - but longer ship time and almost 20% off because of the exchange rate of USD vs CAN.
- Kobo support states that might replace NEW item with a refurbished item.
- The Kobo Aura I purchased was new sealed.
- Kobo support says their system cannot differentiate any Kobo as new or used if it is factory reset. Hence the need for a receipt. Silly out of date system.
-- I was really liking the Kobo, that I bought a case for it as well.. it hasn't even arrived yet!
LOL Me, being optimistic.
Overall a disappointing experience.
Sure it work pretty good for a couple days. I even got Calibre and bookshelves configured. The device was running the latest firmware, as the startup process FORCED me to Login to KOBO and download an update.
Don't get me wrong.. the build quality of the hardware seems good. I think the SW is to blame.
bad first experience with KOBO.. too bad
