Quote:
Originally Posted by meeera
Slightly longer version is you need a new ereader that you keep in a good-quality case and treat as though it has a thin, fragile glass screen. Which it does.
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To the OP:
Despite what some of the Kobo aficionados here will tell you, these "mysterious" substrata cracks seems to happen a lot more often to Kobo readers than to say, Kindles.
I have had three out of four Kobo Aura HDs end up with similar screen issues.
I don't mean to pick a fight with those happy with their Kobos, but these screen issues keep popping up and IMO it is an inherent problem with the construction/build quality of at least some Kobos.
Kobo's customer service will keep insisting that because the substrata is cracked, it is your problem, period.
This is why I would not recommend a Kobo to anyone any longer. Unfortunately, there isn't much you can do, other than get another reader. I'd strongly recommend the Kindle Voyage.