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tvuongpham · 09-13-2015, 12:46 AM

Yes, initially i tried the paperclip hole. It did reset and start back up but then it froze hard!

The device isn't taking a charge usb, ac adapter nothing.

I cannot get it to power cycle on/off and go into the "factory restore"

The customer service rep calls this an external restore.

I have repeatedly tried the paperclip, no luck
and since it won't take a charge.. i am at a loss for anything else i can do.

09-13-2015, 12:46 AM	#31
tvuongpham Banned Posts: 183 Karma: 2826564 Join Date: Feb 2010 Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350	Yes, initially i tried the paperclip hole. It did reset and start back up but then it froze hard! The device isn't taking a charge usb, ac adapter nothing. I cannot get it to power cycle on/off and go into the "factory restore" The customer service rep calls this an external restore. I have repeatedly tried the paperclip, no luck and since it won't take a charge.. i am at a loss for anything else i can do. Last edited by tvuongpham; 09-13-2015 at 12:50 AM.