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tvuongpham · 09-12-2015, 06:09 PM

Well the journey continues with KOBO customer support... now

"We have passed on the relevant details to the next support level in which they will review the information and provide you an update within 24-48 business hours time frame."

Looks like the Caribbean team really cannot "fix" your problem and will escalate to another different team to
1. ensure no damage to device (verified with pictures)
2. ensure all troubleshooting steps are done per script
3. ensure warranty period valid based on purchase receipt.

==
BUT Kobo Aura still looks great! lol if only it WORKED GREAT!

and now I wait....

09-12-2015, 06:09 PM	#29
tvuongpham Banned Posts: 183 Karma: 2826564 Join Date: Feb 2010 Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350	Well the journey continues with KOBO customer support... now "We have passed on the relevant details to the next support level in which they will review the information and provide you an update within 24-48 business hours time frame." Looks like the Caribbean team really cannot "fix" your problem and will escalate to another different team to 1. ensure no damage to device (verified with pictures) 2. ensure all troubleshooting steps are done per script 3. ensure warranty period valid based on purchase receipt. == BUT Kobo Aura still looks great! lol if only it WORKED GREAT! and now I wait.... Attached Thumbnails Last edited by tvuongpham; 09-12-2015 at 06:30 PM.