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Thanks.. I tried multiple micro usb cables. (kobo, kindle, generic ones)
I was annoyed with the CS agent reading me the script, because I took the time to detail all the troubleshooting steps I already did in the online ticket I created at Kobo website.
The didn't bother to read my notes. The just read their script. Then I was really annoyed when they closed my ticket saying I didn't do all their steps and needed a receipt for a RMA.
I can get a receipt, but the vendor should be able to look at the registered serial number of the device per my kobo account on the device.
What if I got the device as a gift? I should not have to have a receipt then...
My expectations of customer service is different.
So the device is stuck it looks like it cannot recycle and start the factory reset.. charged it all night
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