Quote:
Originally Posted by HarryT
It's not a matter of "standing by" a product. A fractured screen substrate is not a warranty issue; it's user damage. If you're prone to breaking screens, as it appears you are, the sensible course of action would perhaps be to buy a third-party extended warranty which covers you against accidental damage.
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With all due respect, you know nothing about me, so please do not make assumptions that I am "prone to breaking screens."
I have had over a dozen ereaders, five of them with larger screens than Kobo Aura HD, and none but the Kobos have ever had screen issues. Leaving an ereader on a chair and coming back to find that the substrate is cracked (presumably from expansion) might be acceptable to you, but not to me.
It's not the money or having to get extended warranties. It's the fact that Kobo automatically blames the customer (like some of the Kobo aficionados here), while Amazon stands by its product and will remedy issues when there is doubt. The customer is always right, remember.
Most importantly, this is a place where people ask questions and other people offer opinions. I and other posters unhappy with Kobo's build quality and customer service offer opinions based on our own experience. Calling our ability to handle ereaders into question just because you have not had similar issues is presumptuous, at best.