Quote:
Originally Posted by davidfor
I'll give her the benefit of doubt and assume she misinterpreted the state you device was in.
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I admit, they do not fully read the issues because when they respond they don't seem to fully know what the issue was. I emailed them and have read everything a few times and I know the second support person did not fully read or understand what happened.
Quote:
Originally Posted by Ksquared
Sorry to hear about your issues! My first Aura (I have a replacement) did fine for the first few weeks, then started freezing. Reset did not work (the screen would freeze part way through the process) but then 24 to 48 hours later it would start working. I did not have touch screen issues.
I went through the processes from Kobo Customer Care, sent them a photo to show that the screen was not broken, and they set up the return process. I did not have to send the defective unit back until the replacement arrived. Really not bad to work with.
My replacement Aura is great - the page turns seem faster, books definitely load faster, and the covers did not always appear in the home screen on the first unit...so I am pretty sure the first one had issues.
Electronics are complicated, so I guess we can expect a bad unit now and then, but I know it is frustrating! I hope Kobo takes care of the problem.
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That is good to hear that your second device is working great. That makes me feel like it must be my device.
I have just done a whole factory reset to see if this fixes the issues. I have another issue now that has happened a few times where after a turn the page at random times the font will be either in the lowest setting or the highest and even though I set it where I want it the page flashes like it is going to work but the font stays the same. I have to do a full power off and back on to get it to get back to normal.