Quote:
Originally Posted by meeera
Your image will likely be deleted because it's too big - but see those diagonal lines? You have a fractured glass screen substrate. Nothing you're doing can help. It's caused by user abuse: impact, bending/twisting forces, or temperature extremes.
Buy a high quality rigid book-style case for the next device, and teach your child to treat it as though it has a very thin, fragile pane of glass in it. E-ink screens are far more fragile than smartphone and tablet screens.
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(Sigh). Yeah, looking it the hi-res picture I could see the cracks right away too. Good to know. My daughter treats her things very well but they're all used to iPads and phone screens which seem all but indestructible. This happened while we were on a trip and in all likelihood it got bent as it was jammed into a soft-sided bag with all manner of items to entertain kids in the backseat of a car.
Thanks much for the help with the diagnosis.
Dave