I have just received the following:
Quote:
Dear Sir, Madam,
Herewith we would like to inform you that unfortunately your goods are
being held in customs and UPS was not able to pick them up.
We solved the issue today and the individual shipments will start on
Wednesday and you can expect your order on Friday or Monday at the
latest.
We would like to apologize for the inconvenience and we are doing
everything possible and hope that your order will arrive as soon as
possible.
Kind regards,
the iRex Team
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So why were ours held in customs and others not?
