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I have only had my Aura for less than a week, but so far I am finding it is very frustrating at times.
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Sorry to hear about your issues! My first Aura (I have a replacement) did fine for the first few weeks, then started freezing. Reset did not work (the screen would freeze part way through the process) but then 24 to 48 hours later it would start working. I did not have touch screen issues.
I went through the processes from Kobo Customer Care, sent them a photo to show that the screen was not broken, and they set up the return process. I did not have to send the defective unit back until the replacement arrived. Really not bad to work with.
My replacement Aura is great - the page turns seem faster, books definitely load faster, and the covers did not always appear in the home screen on the first unit...so I am pretty sure the first one had issues.
Electronics are complicated, so I guess we can expect a bad unit now and then, but I know it is frustrating! I hope Kobo takes care of the problem.