Quote:
Originally Posted by Care
So I followed the instructions she gave but it just said put a paperclip in the hole and it should restart the device. I did that and it didn't restart. I tried holding there a couple minutes and it still didn't restart. So even though she said to turn the device off and hit the reset button, I turned it on and did it. It restarted but didn't reset. All my books and places are still there. What am I doing wrong? I have reset multiple devices and never had an issue.
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i have an aura working perfectly fine on firmware 3.16.0, i have disabled pinch to adjust font size, if i was you i would try the basic reset again you should feel a click when the paper clip presses on it, if your aura just restarts again without working better, then i would do a factory reset by going into settings, and press device information and at the bottom where it says advanced press on factory reset, when it restarts it will be back to the original firmware that it came with, if it is working ok you can then put your books back on, if not i would recommend side loading firmware 3.16.0 on to it, there are posts on here explaining on how to do that, good luck.
btw i always have Wifi turned off.
best wishes koboy
