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So I followed the instructions she gave but it just said put a paperclip in the hole and it should restart the device. I did that and it didn't restart. I tried holding there a couple minutes and it still didn't restart. So even though she said to turn the device off and hit the reset button, I turned it on and did it. It restarted but didn't reset. All my books and places are still there. What am I doing wrong? I have reset multiple devices and never had an issue.
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