Quote:
Originally Posted by m1a2c3
the only thing I can think of is I sometimes put my phone in there with it but is the screen really that sensitive that my phone hitting it would cause it to break?
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Yes, the phone hitting or leaning on the screen of your Kobo while being in your bag is sounds the most likely cause, and while the screens are fragile to this kind of damage (twisting or bending, pressure from another object on part of the screen etc), you have just been unlucky.
I don't like my ereader in a case for general use and *touch wood* I have never yet damaged one, but although I occasionally carry it in a soft sleeve, whenever I take it anywhere in a bag, I put it in a hard cover to protect the screen from exactly this kind of situation. So if you get a replacement, it is worth spending a little extra to get a case for it and hopefully avoid this kind of irreparable damage in future.