Quote:
Originally Posted by m1a2c3
no I didn't have it in a case but it was always in a safe spot. the only thing I can think of is I sometimes put my phone in there with it but is the screen really that sensitive that my phone hitting it would cause it to break? is there anyway that kobo will fix this for me or will I have to buy a new ereader? I've had it less than three months I would think all electronics should be under warranty for at least that long
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You should have been using a case. That helps with some bumps, bashes, and drops. It's not perfect, but it gives better protection than not having a case. And putting a Reader in a bag with no case is a rather bad idea. You can bash the bag unknowingly. Something in the bag can bash the Reader. So next time, get a case. I sometimes carry my H2O with me in a bag or knapsack and I have never broken the screen. I've had a number of Readers and never a broken screen. Every one has been in a case.