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no I didn't have it in a case but it was always in a safe spot. the only thing I can think of is I sometimes put my phone in there with it but is the screen really that sensitive that my phone hitting it would cause it to break? is there anyway that kobo will fix this for me or will I have to buy a new ereader? I've had it less than three months I would think all electronics should be under warranty for at least that long
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