Quote:
Originally Posted by Wolfe
Don't know if it's related, but I had a recent experience where Kobo gave me a few codes and I found that only one of the codes could be used on an individual account. That is, when I tried to use the 2nd code, it didn't work on my account but it worked on a friend's account. That friend then had the same experience, i.e. they couldn't use the 3rd code. So might be worth trying your codes on a different account.
BTW - I did raise this issue with Kobo customer service, but the codes would work for them and they weren't able to identify the problem.
|
Same thing happened to me. Worked on their end. I could only use the first one. They gave me three more for the ones that didn't work. Again, only the first one worked. They double checked that the books I was trying to purchase were eligible for promo codes. They were. Another agent said that you could only use one code per day, but I tried on multiple days.
Next they told me to buy two books and they would apply a credit in the amount of the discount codes. Five days later and no credit applied.
Also, one agent went into my account to try the codes after I told her not to. When I couldn't get into my account, I called Kobo and was told by another agent that they had gone into my account to try the codes and changed my password without my permission. This agent had to give me a temporary password to get in and reset mine.
It seems that the problems only get worse with Kobo.